Trading & Payment Terms

Trading & Payment Terms

Ordering goods
You can order by telephone, fax or e-mail at any time. We shall acknowledge your order (generally by email) to confirm price, availability, packing, carriage etc.

Whilst most products in this brochure are ‘stock’ items we cannot guarantee ‘same or next day’ delivery as quantities in our warehouse fluctuate daily.
We treat all orders as ‘URGENT’ and aim to get them to you as soon as possible.

Made to order products
These may need longer leadtimes so we shall only take your order if we are confident we can keep to your deadline - part deliveries can be made to ease the flow.

Bagging & Collating
On request we can kit & collate any of our items - we have three separate teams to call upon for large fulfilment jobs.

We will provide reasonable quantities of samples upon request.

Quality control
Our strict internal procedures ensure outgoing goods are checked/counted/packed accurately. However, any discrepancies must be reported on the day of receipt.

Notice of order cancellation must be made by email

A re-stocking charge of 15% of the ex-works price(s) will be made.
P O D’s
  Issued free of charge - by email.

Published Literature & Website

All published prices are subject to Value Added Tax (VAT) at the prevailing rate and carriage charges where applicable.